Terms of Service

The Services are intended for business-to-business use only. You must be at least 18 years of age and represent a legally formed business entity to create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at [email protected] if you suspect unauthorized access.

We Make Vitamins provides contract dietary supplement manufacturing services, including:

• Online quoting and cost estimation for custom supplement formulas.
• Formula development and review through the Formula Builder tool.
• Production order management and status tracking via the client portal.
• Document management for certificates of analysis, batch records, and compliance documentation.
• Regulatory and labeling guidance (informational only — not legal advice).

All manufacturing services are subject to a separate Manufacturing Agreement executed between We Make Vitaminsand the client. These Terms govern use of the digital platform only.

You are solely responsible for ensuring that your product formulas, label claims, and intended uses comply with all applicable laws and regulations, including but not limited to the FDA's Dietary Supplement Health and Education Act (DSHEA), Current Good Manufacturing Practices (cGMP) under 21 CFR Part 111, and any applicable state or international regulations.

We Make Vitamins manufactures to your specifications. We do not evaluate the legality of your label claims or marketing materials. Any regulatory guidance provided through the platform is informational only and does not constitute legal or regulatory advice.

• Payment terms are specified in each Purchase Order or Manufacturing Agreement.
• Standard terms are 50% deposit upon order confirmation, 50% prior to shipment unless otherwise agreed.
• Invoices not paid within the agreed period accrue interest at 1.5% per month (18% per annum) or the maximum rate permitted by law, whichever is lower.
• You are responsible for all applicable taxes, duties, and import fees.

Delivery timelines are estimates only and are not guaranteed. We Make Vitamins is not liable for delays caused by raw material shortages, carrier delays, regulatory holds, force majeure events, or circumstances beyond our reasonable control. Risk of loss transfers to you upon handoff to the carrier.

We Make Vitamins manufactures products in accordance with cGMP standards. If you believe a product does not conform to agreed specifications, you must notify us in writing within 30 days of receipt with supporting documentation. We will investigate and, if a non-conformance is confirmed, will at our option re-manufacture the affected product or issue a credit. We do not accept returns of conforming product.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE MAKE VITAMINS'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO WE MAKE VITAMINS IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

IN NO EVENT SHALL WE MAKE VITAMINS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

You agree to indemnify, defend, and hold harmless We Make Vitamins and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Services; (b) your product formulas, label claims, or marketing materials; (c) your violation of these Terms or any applicable law; or (d) any third-party claim related to products manufactured to your specifications.

You agree not to use the Services to:

• Submit formulas containing controlled substances, undeclared pharmaceutical ingredients, or ingredients prohibited under applicable law.
• Misrepresent your identity, business, or intended use of products.
• Attempt to gain unauthorized access to any part of the platform or other users' accounts.
• Scrape, crawl, or systematically extract data from the platform.
• Transmit malware, viruses, or other harmful code.
• Violate any applicable law or regulation.

Either party may terminate access to the platform upon 30 days' written notice. We Make Vitamins may suspend or terminate your account immediately if you breach these Terms, fail to make payment, or engage in conduct that poses a legal or reputational risk to We Make Vitamins. Upon termination, your right to access the platform ceases, but provisions that by their nature should survive (including Sections 4, 5, 9, 10, and 13) will remain in effect.

These Terms are governed by the laws of the State of Florida, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, with proceedings conducted in Miami, Florida. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction.

We may update these Terms from time to time. Material changes will be communicated by email or prominent notice on the platform at least 14 days before taking effect. Your continued use of the Services after the effective date constitutes acceptance of the revised Terms.

Questions about these Terms? Reach us at: